Accessibility statement

Built to be used by everyone.

We design websites for a living, so an unusable site is a craft failure before it is a legal one. This page says what standard we hold ourselves to, how we test, what we know is still imperfect, and how to tell us when we get it wrong.

The standard

WCAG 2.1, Level AA.

thecreatorlabstudios.com is built and maintained to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the benchmark courts and regulators apply to business websites under the Americans with Disabilities Act and, in California, the Unruh Civil Rights Act (Cal. Civ. Code § 51). It is also the level California requires of state agency sites under Cal. Gov. Code § 7405.

We describe this site as substantially conformant with WCAG 2.1 AA: it meets the Level A and AA success criteria as far as our testing shows, with the exceptions listed below. We do not claim certification — no such certification exists — and we keep this page honest rather than flattering.

What that means in practice

The things we actually did.

  • Keyboard operable throughout. Every link, button, form field and menu works without a mouse, in a logical order, with a visible focus ring that keeps at least 3:1 contrast on both the light and dark sections of the site.
  • The mobile menu is a real dialog. While it is open, the page behind it is inert — keyboard and screen-reader users cannot land on controls they cannot see. Escape closes it and returns focus where it started.
  • Text contrast meets 4.5:1 (3:1 for large display type), verified across every page in both light and dark sections.
  • Forms explain their errors. Problems are announced to screen readers, described in words rather than colour alone, tied to the field they belong to, and focus moves to the first field that needs fixing.
  • Motion respects your system setting. If your device asks for reduced motion, the animations, marquees and smooth scrolling stop.
  • Content reflows to 320px and survives 200% zoom and increased text spacing without losing text or function.
  • Structure over decoration. Real headings in order, landmarks with distinct names, a skip-to-content link, meaningful alternative text on images that carry meaning and none on the ones that are purely ornamental.
  • The Spanish side is marked as Spanish, so screen readers pronounce it correctly rather than reading Spanish with an English voice.

Known limitations

Where we are not there yet.

Listing these is the point of a real statement. We are working through them, and we would rather you knew than discovered it yourself:

  • Demo sites. The sample websites under /demos/ are illustrative mock-ups built for individual prospects, not part of this site's conformance claim. Some have colour-contrast and keyboard issues we are correcting. If you need the content of a demo in an accessible form, ask and we will send it.
  • Third-party and client websites we link to. Our portfolio links out to sites owned and maintained by our clients. We do not control their code and cannot warrant their accessibility.
  • Automated testing has limits. Roughly a third of WCAG criteria can be checked by a tool. The rest we check by hand, and hands miss things. Your report is genuinely more useful to us than another scan.

How we test

Method, not vibes.

Every public page is checked with automated rule-based testing (axe-core, against the WCAG 2.0/2.1 A and AA rule sets) at both desktop and mobile widths, then reviewed by hand for the things tools cannot judge: keyboard order and traps, focus visibility, reflow at 320 pixels, text-spacing overrides, link purpose in context, form error handling, and the alternative text on every image.

Last reviewed: September 5, 2026. We re-test when the site changes and at least twice a year.

Tell us

Hit a barrier? That is a bug.

If any part of this site blocked you — a control you could not reach, text you could not read, a form you could not complete — tell us and we will fix it. Please include the page address and what happened; the assistive technology, browser and device you were using helps us reproduce it, but do not let a missing detail stop you from writing.

We aim to acknowledge every accessibility report within 2 business days and to give you a fix or a timeline within 10 business days. If the fix will take longer, we will offer the information or service you were after by another route in the meantime.

  • Contact form: start a message — choose “Partnership / something else” and mention accessibility.

Prefer a different format — large print, plain text, a phone walk-through? Ask, and we will send the same information in a form that works for you, at no cost.

Report an accessibility issue →